Refund policy

Returns & Refunds Policy

We stand behind every product we make. If something isn't right, we want to make it right.

Our Return Window We accept returns within 15 days of the delivery date. To be eligible for a return, items must be unopened and unused. If you've opened your product but have not used it, it may still qualify — please reach out to us and we'll work with you.

Your Options We offer two options for qualifying returns — a full refund to your original payment method or store credit. The choice is yours.

How to Initiate a Return To start a return, email us at bettermadesimple@gmail.com within 15 days of receiving your order. Please include your order number and the reason for your return. In some cases we may ask for a photo of the item or issue to help us process your return quickly and accurately.

Return Shipping We'll cover return shipping in the following situations: you received a damaged or defective item, you received the wrong item, or you experienced an allergic reaction to one of our products. In all other cases, return shipping costs are the responsibility of the customer.

Refund & Store Credit Processing Once we receive your return, please allow 7–10 business days for your refund or store credit to be processed. You'll receive a confirmation email as soon as it's been issued.

A Note on Allergic Reactions We take skin sensitivities seriously. If you experience a reaction to one of our products, please stop use immediately and contact us at bettermadesimple@gmail.com. We may ask for photos to better understand the situation. We'll cover return shipping and work with you to find a solution.

Items Not Eligible for Return Items that have been used are not eligible for return or refund.